The only complaint I might be willing to profer is that the web portal through which they sell online tickets is a bit old-fashioned, and not well-connected to the theater itself. Viz Cinema was offering a discount for the purchase of tickets to both of the two films which I was seeing, but for some reason there was no way to get this discount on the ticket site. This could have been totally my fault, but my friend had the same problem, so there it is.
Another small gripe, and this is just the "power to the people" side of me: Viz Cinema does not have a dedicated box office. Tickets have to be purchased or picked up at the cafe, where the two poor kids working there had to make cup-dripped coffee, sell the bento and snacks, and then take care of everyone's ticket needs. This seemed like a bit more difficulty than these folks really needed. They were, however, perfectly friendly and accomodating in the midst of this difficulty, to their credit.
Actually, the staff at New People are all very professional and astute, and make sure that all visitors have a comfortable and pleasant experience. As a matter of fact, the fellow who was essentially the theater's usher, a nice guy by the name of Max, was very helpful in getting folks seated and ready for the film, even making sure before the beginning of the second film to inform everyone that there would be additional footage after the credits, and to be sure and stick around.
All in all, a real classy joint to check out a flick. If you get the chance, I highly suggest stopping by.
Oh, and who knew the Pagoda had a creepy, rusty ladder going up the middle of it?