Common Multi Pass Problems

Topic started by ethan on Sept. 13, 2010. Last post by ethan 4 years, 1 month ago.
Post by ethan (887 posts) See mini bio Level 15
Staff

My username is taken on another site 

 
We're seeing some conflicts in the air between names on the sites. Right now it looks like it's autoc-reating a dumb name based on your email. We're aware of the problem and will give everyone the opportunity to change the name for those accounts. It might take us a couple days, we're trying to attack billing based bugs at the moment but we will definitely get to it within the next week. Thanks for your patience.
 

I get a black screen when I try to charge my charge 

 
This is likely due to you using non-standard letters in your name or address fields. We're fixing this issue, but if you really want to sign up quick, just use standard US-alphabet and it will pass through. Don't worry, your card is not charged when it fails. 
 

How do I access the mobile site? 

 
Login to the site on your mobile phone, if it doesn't redirect you properly type in m.giantbomb.com and it should show up. 
 

How do I get to my multi-pass after I'm on Giant Bomb 

 
Funny that we forgot to link this. It'll be in your profile dropdown in the top right later today. For now go to https://auth.whiskeymedia.com 
 

How do I UNLINK an account on my multipass 

You'll be able to do this next week from your whiskeymedia profile page. From there you can link up a different, previous profile. 
 

I paid for a month but get an email saying I was charged for year? Whuut.  

This is a fixed bug, we were sending the wrong email.  But go here to check what you were billed  https://auth.whiskeymedia.com/billing/ 
  

I can no longer login to my account since the facebook login is gone.

To fix this, go to this link to set a password.   https://auth.whiskeymedia.com/siteaccount/reset/?from_site=giant-bomb  This will send you a password since fb connect users have no password    
 

Paypal, when can we expect this option for payment. 

With in a month we'll have Paypal available    
Post by haseo_yashimora (5,507 posts) See mini bio Level 14
YAY go ethan, needed this
Post by Mutant_God (226 posts) See mini bio Level 14

I can not get a multi pass and now I cant get into comic vine 
 
everytime I try to they ask me to rewrite a word but the word doesnt show up
Post by ethan (887 posts) See mini bio Level 15
Staff
@Mutant_God said:
" I can not get a multi pass and now I cant get into comic vine  everytime I try to they ask me to rewrite a word but the word doesnt show up "
Are you using Opera browser or IE?  This is a known bug we dont have a fix for.  But you can just use Firefox, Safari or Chrome to get around it.  Sorry.
Mandatory Network

Submissions can take several hours to be approved.

Save ChangesCancel